FAQ'S

Frequently Asked Questions

Where is Whatnotz located?

Whatnotz is based in Barbados, West Indies, where our designs and day-to-day operations are managed. You can visit our Whatnotz Showroom at The Belle Estate, St. Michael, Barbados.

For directions or questions, feel free to WhatsApp us at +1 (246) 231-4789.

Do you offer curbside pickup?

Yes. Curbside pickup is available at the Whatnotz Showroom. Simply select this option at checkout and you’ll be notified when your order is ready.

Are prices listed in USD?

Yes, all prices on whatnotz.com are listed in USD.
For customers in Barbados, simply double the USD price to calculate the BBD equivalent.

Where do you ship from?

Our products ship from multiple locations, depending on the collection:

  • Barbados Collection & Everyday Essentials ship from Barbados

  • Montreal Collection ships from Canada

In Barbados, we offer island-wide delivery options. International orders ship via DHL Express.

For full details, please visit our Shipping page.

When will my order ship?

Orders are processed in the order they are received, typically within 24 hours, and up to 48 hours during peak periods.

  • International orders: Shipped via DHL Express, arriving in 3–5 business days after processing

  • Curbside pickup (Barbados): Usually ready next business day

  • Island-wide delivery (Barbados): Next-day and Express delivery options available

What payment methods do you accept?

We accept a variety of online and in-person payment options.

Online payments

  • All major credit cards

  • Apple Pay (from your mobile device)

  • PayPal

In-person payments (Barbados)

  • All major credit cards

  • FirstPay

  • Bank transfer

  • Cash

Please note that some bank transfers may take a few business days to clear.

Where can I view and purchase Whatnotz jewelry?

You can explore and shop all available styles through the Shop menu on our website.
Please note that not all retail partners carry our full collection — we recommend calling ahead if visiting a stockist.

Do you offer custom jewelry orders?

Yes. We offer:

  • Custom engraving on select mini discs and heart pendants

  • Cord adjustments on knotted bracelets

  • Select styles available in solid gold upon request

For custom inquiries, please email info@whatnotz.com.

Do you offer gift certificates?

Yes. We offer both physical gift certificates and digital gift cards.

  • Physical gift certificates are available for purchase in-store at the Whatnotz Showroom and can be redeemed in person only.

  • Digital gift cards are available online and can be used for purchases on our website.

Both options make a thoughtful gift and allow the recipient to choose the piece that’s just right for them.

Do you provide special packaging?

Yes. During the holiday season and for special occasions, we offer upgraded gift packaging. This option can be selected at checkout or requested in store.

Does Whatnotz offer jewelry repairs?

Yes, we do. Please email us a photo of the item, your purchase date, and a brief description of the issue. Repair fees may apply.

Do you offer replating services?

Yes. We offer 14k gold electroplating services. Please contact info@whatnotz.com for more information.

Can I swim with my Whatnotz jewelry?

You can, but it is at your own risk. To extend the life of your pieces, we recommend following the care guidelines outlined in our Jewelry Care Guide.

What materials are used in Whatnotz jewelry?

Our jewelry is crafted using:

  • Sterling silver (rhodium-plated for a white finish)

  • 18k gold vermeil

For full details, please refer to our Jewelry Care Guide.

Do you offer engraving services?

Yes. Custom engraving is available on select styles. Pricing varies depending on the piece.

How long does engraving take?

Engraving typically takes 2–3 business days, in addition to regular processing time.

Still have questions?

We’re always happy to help. Feel free to reach out anytime via email or WhatsApp.

With love,
Steph xo