Where is whatnotz located?

We’re based in beautiful Barbados, West Indies! Our operations and designs are all managed locally on this stunning island. You can visit our Showroom at The Belle Plantation Yard in St. Michael. Find us easily on Google Maps or send us a WhatsApp at +1-246-231-4789.

Do you offer curbside pickup?

Yes, curbside pickup is available at the whatnotz Showroom. Select this option at checkout for easy pickup.

Are prices listed in USD?

Yes, all prices on whatnotz.com are in USD. For customers in Barbados, simply double the price to get the BBD equivalent.

Where do you ship from?

Our products ship from multiple locations, including Barbados and Montreal. In Barbados, we offer Island-wide delivery options:
- **Express Delivery or Same-Day Delivery** (when ordered within a specific time frame)
- **Next-Day Delivery**
For international orders, DHL Express Shipping is available, typically arriving within 3-5 business days after processing.

For more details, visit our Shipping Page.

When will my order ship?

We process orders in the order received, typically within 24 hours, though processing may take up to 48 hours during peak times.
- **International orders**: Shipped with DHL Express within 3-5 business days after processing.
- **Curbside Pickup (Barbados only)**: Available next day.
- **Island-wide delivery (Barbados)**: Next-day and Express delivery available.

What payment methods do you accept?

- **Online**: PayPal, Apple Pay, major credit cards, and bank transfers.
- **Barbados**: Cash for curbside pickup and bank transfer (FCIBC, First Pay). Other bank transfers may take a few days to clear.

Where can I view and purchase whatnotz products?

Explore our collections through the "Shop" menu. Note that not all stores carry our entire line, so it’s best to call ahead.

Do you offer custom jewelry orders?

Yes! We offer custom engraving on select mini discs and heart pendants, and we can modify cords on our knotted bracelets. Some items can be made in solid gold. For custom requests, please email us at info@whatnotz.com.

Do you offer gift certificates?

Yes! We offer physical gift certificates available for purchase in-store at the whatnotz Showroom. They make a perfect gift option, allowing your loved ones to choose something special for themselves.

Do you provide special packaging?

Yes, we do! For the holiday season and special occasions, we offer beautifully upgraded gift boxes to make your whatnotz pieces feel extra special. Simply select this option at checkout or ask in-store for details.

Does whatnotz offer jewelry repairs?

We do offer repair services! Just send a photo, the purchase date, and a description of how it broke. Fees may apply.

Do you offer replating service for your jewelry?

Yes, we provide 14k gold electroplating for your jewelry. Contact info@whatnotz.com to learn more.

 

Can I swim with my whatnotz jewelry?

Yes, though it’s at your own risk. Please refer to our Jewelry Care Guide for the best practices to keep your pieces shining.

What materials are used in whatnotz jewelry?

Our jewelry is crafted from sterling silver, rhodium-plated for a white finish, or 18k gold-plated (gold vermeil). For more information, visit our Jewelry Care Guide.

Do you offer engraving services?

Yes, we offer custom engraving on select styles. Pricing varies.

How long does engraving take?

Engraving typically takes 2-3 business days.


For any other questions, don’t hesitate to reach out!

With love,
Steph xo