FAQ'S

Where are you located?

We are a company based in Barbados, West Indies. All operations and design are done on this beautiful island. We have a pick-up location on the South coast of the island. You can find us on google maps. 

Prices? 

All are prices are quoted in USD, please double up for Barbados currency. 

Where do you from ship from?

We ship from different locations; Barbados, Montreal & Israel. In Barbados we offer delivery Island-wide; Express delivery or Same Day delivery (available only within a certain time frame) and Next Day delivery.

Please refer to our shipping page for more in-depth information. Most collections are shipped from Barbados 

When is my order shipping?

-Orders are prepared in order they come in. Orders are processed in 1-2 business days. 
-International order; DHL Express Shipping available at this time, 3-5 Business Days after processing.
- Curbside Pick-Up ( Barbados Only) available for pick-up next day.
-Island-wide delivery Next-Day and Express delivery available

 

What payment method do you accept? 

-Online : Paypal, Apple Pay, and most major credit cards.
-Barbados only:  Cash at curbside Pick-up or Bank transfer (FCIBC)  

Where can I see and purchase your products? 

Please refer to our where to buy list at the top menu . Please also note not all stores carry the whole line. It is always best to call ahead of time. 

Do you offer custom orders?

Not at this point, sorry! We do however change the cord colors for all our knotted bracelets. You can message us at info@whatnotz.com to find out more.

Do you repair your jewelry? 

Yes we do, please send us a picture, when you bought your piece, how did it break. Some fees might incur. 

Can I swim with my jewelry? 

The eternal famous question, yes you can , but at your own risk. Please refer to our jewelry care section for more in depth instructions on how to care for your pieces. 

Do you replate jewelry?

Yes, we now offer a 14k gold electroplating service for all your pieces. You can send us a message at info@whatnotz.com 

 

Any questions, Please don't hesitate to reach out. 

 

Love always, 

Steph xo